Active Incident

Incident Status

Operational

Components

Nintex Drawloop DocGen for Salesforce

Locations

Australia, Europe, United States



July 13, 2022 10:41PM UTC
[Investigating] Our team is currently investigating an issue affecting some customers with DocGen Package compilation. See the Community Article below for additional information on compiling and detailed steps to resolve. Community Article: https://community.nintex.com/t5/Best-Practices/Drawloop-Compiling/ta-p/202582

August 12, 2022 2:57AM UTC
[Identified] The application team has identified and is working on a solution to the DocGen Package compilation issue affecting some customers. Starting August 18th, the team will begin applying the fix, prioritizing currently affected customers. This will cause each customer package to be recompiled when it is next run; this will happen automatically and no customer action is required. The first time the package is run, it may take longer than typical, due to this recompilation. If you are impacted by this issue and cannot wait for the fix to be applied, please review this Community Article on re-compiling DocGen Packages (https://community.nintex.com/t5/Best-Practices/Drawloop-Compiling/ta-p/202582). If you have any questions or concerns, please reach out to Customer Support. We appreciate your patience as we resolve this issue. Community Article: https://community.nintex.com/t5/Best-Practices/Drawloop-Compiling/ta-p/202582

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